Get in Touch With Us
Whatever brought you to this page — a question about one of our reviews, a correction you'd like to flag, or a responsible gambling concern — we want to hear from you. Below you'll find the best way to reach us, what kinds of messages we're set up to handle, and how quickly you can expect a reply.
The Best Way to Reach Us
Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to respond within two working days. When you write, a short description of what your message is about helps us get it to the right person and reply faster.
Please write to us at [email protected]
What We Can Help With
We cover a wide range of topics related to real-money online casinos available to US players — from welcome bonuses and payment methods to licensing, game fairness and responsible gambling. Here are the most common reasons readers contact us:
- Questions about our reviews — If you want to understand how we assessed a particular site, what criteria we used, or why a casino is ranked where it is, ask us directly.
- Factual corrections — Spotted something that looks out of date or inaccurate? We take accuracy seriously. If a bonus term has changed, a payment method is no longer available, or a detail seems off, let us know and we'll investigate promptly.
- Responsible gambling concerns — If you or someone you know is struggling with gambling habits, mention it in your message and we will point you toward appropriate support services. In the US, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, and the National Council on Problem Gambling (ncpgambling.org) offers further resources.
- Content suggestions — Interested in a casino, game category or topic we haven't covered yet? We read every suggestion and factor reader priorities into our editorial calendar.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliated organisation and would like to discuss how we might work together, please introduce yourself and outline your proposal. Note that commercial relationships do not influence our editorial ratings or rankings.
- Technical issues — Broken links, pages that won't load, or anything else that makes the site harder to use — reports like these go straight to the top of the queue.
What Happens After You Message Us
We don't use automated replies as a stand-in for a real response. Once your message arrives, it's reviewed by a member of the editorial team who will read what you've written before replying.
Our target is two working days, though during particularly busy periods it may run a little longer. We always follow up — if you haven't heard from us after four working days, it's worth checking your spam folder and resending if necessary.
A Note on How This Site Works
publiceyephilly.org is an independent comparison site focused on new online casinos available to US residents. We research and review platforms so that readers can make informed decisions about where to play. Our editorial ratings reflect our own assessment; they are not customer review scores, and they are not for sale.
The casinos featured on this site are licensed and regulated by the relevant authorities in the states where they operate. US online gambling law varies significantly by state — players must be physically located in a state where real-money online casino play is legal, and must meet the minimum gambling age, which is typically 21. We review these factors as part of every assessment, and we update our content when rules change.
We may earn commission when a reader visits a casino through a link on this site. That commercial relationship does not affect where a casino appears in our rankings or what we write about it. You can read more about how we assess sites and what we look for in a reputable operator in our detailed casino reviews.
Responsible Gambling — A Standing Commitment
Every message that touches on problem gambling is treated as a priority. If you are reaching out on behalf of yourself or someone else, please say so clearly. We will respond with signposting to the right support, not a generic reply.
Before you play anywhere reviewed on this site, we encourage you to:
- Set a deposit limit and a session time limit before your first session.
- Use the self-exclusion tools available on any licensed platform if you need a break.
- Never gamble with money you can't afford to lose, and never chase losses.
- Contact the National Problem Gambling Helpline (1-800-522-4700) if gambling stops being enjoyable or starts affecting your finances or relationships.
Thank you for visiting this page. We look forward to hearing from you.